Gray Bathroom Mat with Black Scale WeighMat

i. Introducing WeighMats

What are WeighMats?
WeighMats integrates a bathroom mat with a digital Bluetooth-enabled weighing scale.  The product was designed to help with one's daily weight monitoring. 

How to use WeighMats?
There are three main requirements for proper use of the WeighMats: (a) place the mat cutout edge over the weighing scale, (b) do not step on the edge of the bathroom mat along the edge of the weighing scale, and (c) do not step on the scale with wet feet right after your bath or shower.  Make sure you wipe your wet feet for at least 10s before standing on the scale.  Please see the video below for instructions on how to use WeighMats: 

ii. Order Confirmation

Will I get confirmation of my order?
As soon as you put through an order via our website, we will send an order confirmation email to the email address you've provided. This is to confirm that we have received your order in our system and pre-authorised your payment method, ready for your purchase.

I placed my order but did not receive a confirmation email. Why?
If you recently placed your order and didn't immediately receive a confirmation email from us, then there might be a few issues we can look into: 

1. Our emails might be going to your junk or spam folder
2. There might have been a misspelling when you entered your email address during checkout
3. Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through.

What happens after I receive my order confirmation?
We check our warehouse or with our suppliers to make sure that your item(s) are available and can be dispatched as soon as possible. If your item(s) are available for shipping, we'll process the charges and prepare to ship your order. 

In the event that your item(s) are unavailable for immediate dispatch, we will reach out to you via email or telephone to offer you an alternative. If you decide not to go ahead with any of the alternatives we've offered, we will remove the pre-authorisation from your payment method.

iii. Privacy and Security

Why do you need my phone number?
Most of our delivery couriers require a contact number to ensure smooth delivery of your order. You will likely be contacted to arrange for a delivery time-slot most convenient to you. We do not disclose your information to anyone else, it is kept private and confidential. Plus if there are any issues with your order we can contact you quickly and easily.

Is it safe to buy online through your website?
Absolutely. Weighmats strives to provide our customers with a safe and smooth customer experience. This site uses SSL encryption technology so that you never have to worry about credit card safety.

iv. Dispatch and Delivery

How long does it typically take for your products to be dispatched?
Usually within 48 hours of processing your order but it can vary depending on factors such as the availability of the product, if your order is made to order, or the quantity you require.

How long does it typically take for my purchase to arrive once it’s dispatched?
Usually within 7 business days, however, some larger items can take up to 15 business days. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at hi@weighmats.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hi@weighmats.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges 

Please contact hi@weighmats.com to request an exchange.  We will send you a replacement or exchange as soon as possible. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Order confirmation

When we receive your order, we will provide you with a confirmation to the email address provided to us. In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your desired item is available and can be dispatched. In the event that your items are unavailable for immediate despatch, we remove the pre-authorisation from your credit card and send you an email informing you of our actions. When items are available to be dispatched, payment will be processed while we prepare your order for dispatch.

Order processing & delivery estimates 

All orders for in-stock items are usually processed and dispatched within 2-3 days.

For smaller items, please allow 3-5 business days for delivery if you have chosen the standard delivery option. However, some larger items may take between 10-15 business days. Whilst we aim to deliver goods quicker than the stated delivery time we cannot guarantee the delivery time.Sometimes in peak periods where we can get extra busy you may find delivery times may take longer than usual.

Please note that most of our couriers do not ship or deliver on weekends or bank holidays. Delays in delivery are possible if we are experiencing high volume of orders, please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

For made-to-order and custom made pieces, kindly allow lead times as stated on our product pages. If you require the item urgently, please contact us and we will try our best to accommodate your requests.

Delivery rates 

we offer Free shipping on all orders! and 30 day money back guarantee!